Matt Bordey

Patient app and provider dashboard

Keet Health

Helping physical therapists keep every patient's recovery on track between visits

Role
Product designer
Industry
Healthcare
Contribution
Research, UX and UI, prototyping, production design
Platform
iOS, Android, web dashboard
Homepage concept for the Keet website, one letter of K-E-E-T per slide

Keet Health is a patient engagement platform for musculoskeletal care. Therapists look after many patients at once, each on a different program and at a different stage, and assigning and following up on all of that by hand didn't scale. Patients, groups, programs and tasks all nest inside each other. So how do you make that hierarchy feel simple to someone running a full clinic?

We let providers build workflows the way they already think about care: pick a group of patients, lay out the steps, and the tasks go out on their own. Each patient gets one screen, with their program, progress and messages a tab apart. The patient app stays small on purpose. It shows what to do today and gives a direct line to the therapist. The app shipped on iOS and Android alongside the provider dashboard, and Keet was later acquired by Clinicient, a rehabilitation software company.

Clinic dashboard overview
Clinic dashboard: the signals that matter, at a glance
Patient app: today and check-in on iPhone, an exercise on Android
Today's plan and the weekly check-in on iPhone, a guided exercise on Android
Net promoter score and provider performance dashboards
Net promoter score over time, and how each provider compares
Feedback trends and SHI dashboards
Feedback trends ranked by topic, and the SHI baseline
Patient app: messages and swipe to complete on Android, a conversation on iPhone
Messages and swipe to complete on Android, a care-team conversation on iPhone
Patient responses
Every patient response, with a reply in one place
Keet components: patient volume chart, NPS dial, care item, participation, sequence step, inbox item
A few pieces from the component library: charts, care items, sequence steps and the inbox